1. Cancellation Policy
At FTRAISE AI, we understand that circumstances may change. Our cancellation policy is designed to be fair and transparent while protecting both our users and our services. This policy applies to all services offered through our platform at https://ftraiseai.onrender.com/.
We encourage you to carefully review this policy before making any purchases or subscribing to our services.
1.1. Subscription Cancellation
You may cancel your subscription at any time through your account dashboard. Upon cancellation:
- You will continue to have access to the service until the end of your current billing period.
- Your subscription will not renew automatically after the current billing period ends.
- We do not provide partial refunds for unused portions of the current billing period.
1.2. Order Cancellation
For one-time purchases:
- You may cancel your order before payment is processed without any charges.
- Once payment is processed, cancellation is subject to our refund policy outlined below.
2. Refund Policy
We strive to ensure your satisfaction with our services. Our refund policy is as follows:
2.1. Eligibility for Refunds
You may be eligible for a refund in the following specific circumstances:
- Technical Issues: If you experience significant technical issues with our service that we are unable to resolve within a reasonable time frame (typically 72 hours from when the issue is reported).
- Service Not as Described: If our service materially fails to meet the specifications described at the time of purchase. This does not include minor variations in design or functionality that do not impact the core purpose of the service.
- Double Charging: If you were charged multiple times for the same service due to a technical error in our payment system.
- Service Unavailability: If our service is unavailable for more than 24 consecutive hours during a paid subscription period (excluding scheduled maintenance periods that were announced in advance).
- Unauthorized Charges: If charges were made to your account without your authorization (subject to verification).
Each refund request is evaluated on a case-by-case basis, taking into account the specific circumstances and our service records.
2.2. Refund Request Timeline
To be eligible for a refund:
- Refund requests must be submitted within 7 days of the purchase date.
- For subscription services, refund requests must be submitted within 7 days of the start of the current billing cycle.
2.3. Non-Refundable Items
The following are not eligible for refunds:
- Purchases made more than 7 days prior to the refund request.
- Services that have been fully delivered and meet the specifications described.
- Services where the terms of use have been violated.
- Customized services that have been delivered according to specifications.
2.4. Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at vijaymudaliyar224@gmail.com with the subject line "Refund Request - [Your Order ID]".
- In your email, please include:
- Your full name and email address associated with your account
- Order number and date of purchase
- Detailed reason for the refund request
- Any relevant screenshots or documentation supporting your request
- Your preferred contact method for follow-up questions
- Our customer support team will acknowledge receipt of your request within 24 hours.
- Our team will review your request and provide a decision within 3-5 business days.
- If approved, refunds will be processed to the original payment method within 7-14 business days, depending on your payment provider's policies.
- You will receive a confirmation email once the refund has been processed.
For faster processing, please ensure all information provided is accurate and complete.
2.5. Refund Amount
If a refund is approved:
- For one-time purchases, we will refund the full amount paid.
- For subscription services, we will refund the amount for the current billing cycle on a pro-rata basis for unused days.
- Any transaction fees charged by payment processors may be deducted from the refund amount.
3. Dispute Resolution
If you are not satisfied with our decision regarding your refund request, you may request a review of the decision. To do so, please respond to the decision email within 7 days, providing any additional information that may be relevant to your case.
We are committed to resolving all disputes fairly and in accordance with applicable consumer protection laws.
4. Changes to This Policy
We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
5. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us:
You can also visit our Contact Us page to send us a message directly through our website.