Last Updated: 9/11/2025
FTRAISE AI primarily provides digital services, including AI-powered Digital Twins, Neural Dreamscape visualization, website building, and other AI-enhanced features. As these are digital services delivered electronically through our platform at https://ftraiseai.onrender.com/, traditional shipping does not apply to our core offerings.
This policy outlines how we deliver our digital services and any potential physical products that may be offered in the future.
2.1. Delivery Method: All our digital services and products are delivered through our secure online platform. Upon successful payment or account creation, you will have access to your purchased or free services through your personalized account dashboard.
2.2. Delivery Timeframe: Our delivery timeframes vary by service type:
2.3. Access Information: Login credentials and access information will be sent to the email address associated with your account. It is your responsibility to ensure that the email address provided is correct and functioning. We recommend adding our domain to your safe senders list to prevent delivery issues.
3.1. Automatic Activation: Most services are activated automatically upon successful payment processing.
3.2. Manual Activation: Some premium or custom services may require manual activation by our team. In such cases, activation will be completed within 24 hours of payment confirmation during business days.
3.3. Activation Delays: In rare cases where activation may be delayed beyond the standard timeframe, we will notify you via email with an updated timeline.
4.1. Applicability: While FTRAISE AI primarily offers digital services, this section applies to any physical products or promotional materials that may be offered in the future.
4.2. Shipping Methods: For any physical products, we use reliable courier services for delivery. The specific shipping method will be communicated at the time of purchase.
4.3. Shipping Timeframes: Estimated delivery times will be provided during the checkout process. These are estimates and actual delivery times may vary based on location and other factors.
4.4. Shipping Costs: Any applicable shipping costs will be clearly displayed during the checkout process before payment is finalized.
5.1. Digital Services: Our digital services are available internationally without additional shipping considerations.
5.2. Physical Products: For any physical products, international shipping availability, costs, and timeframes will be specified during the checkout process.
5.3. Customs and Import Duties: For international deliveries of physical products, customers are responsible for any customs fees, import duties, or taxes imposed by their country of residence.
6.1. Digital Services: If you experience any issues accessing your digital services after purchase or account creation, please follow these steps:
We aim to respond to all support requests within 24 business hours.
6.2. Physical Products: For any issues with physical product deliveries, including damaged items or non-delivery, please contact our support team within 7 days of the expected delivery date with photos of damaged items (if applicable) and your order information.
We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Shipping Policy periodically.
For premium services, we may offer specific Service Level Agreements (SLAs) that guarantee certain delivery timeframes and performance metrics. Details of any applicable SLAs will be provided during the purchase process for premium services.
If you have any questions about our Shipping Policy or need assistance with delivery issues, please contact us:
You can also visit our Contact Us page to send us a message directly through our website.